If employees within the company do not have any technical experience, it becomes difficult when issues arise with products and can be expensive to solve. Our after-sales team works with our clients, which helps our clients should they encounter any problems. This is an exclusive service, which is not seen in many of our competitors in the Middle East. With a warehouse and workshop with technical experts, all products are regularly maintained and serviced.
We have a full service set-up for all of our customer’s needs. We offer a collection and drop-off service for the added convenience of our customers. You can reach us 24/7 to service your products.
All the products offered by Laurus Technologies LLC are fully covered under manufacturers warranty giving you complete peace of mind. Our trained technical team will always be at your disposal should you encounter any operational problems.
We will guide you at every step through best industry practices in trouble shooting the problems and put the equipment back to work at the earliest possible time.
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Should a certain part of your product need to be replaced, our warehouse of spare parts ensures we are able to repair any issue as quickly as possible. Whether sourced internationally or from here in the Middle East, our team will search high and low for any spare part.
We are on hand 24/7 for clients who suffer a breakdown, knowing that for your business every hour without the use of your tool, machine or lighting, really does cost you money.
Deciding on a product to suit your needs and budget, as well as whether to commit to any maintenance, procurement or leasing contracts is something which many people need expert assistance with. Our pre-sales teams are there to offer support every step of the way.
Having dealt with the same products and industries for many years, our training staff visit your company and make sure every employee necessary knows how the machines work and how to best take care of them.